Terms and Conditions

Please read the following terms and conditions before completing your booking as these and the Booking Form are the basis of the contract between you and Uniquely Scotland.

Please note that all holidays are subject to availability.

1. Definitions and Interpretation

In these terms and conditions:

Uniquely Scotland are a partnership having registered its office at Kippenrait East, Sheriffmuir, Dunblane, Perthshire, FK15 0LP. In the text “we”, “us” and “our” shall refer to Uniquely Scotland.

“You” refers to the person engaging Uniquely Scotland to provide a service. “Service” refers to any holiday booking and advice service provided by us and/or its nominated sub-contractors and suppliers.

All bookings must be made by a person who is 18 years of age or older. The person who makes the booking or represents themselves as making the booking will be responsible for full payment to us for the price of the holiday and will be deemed to have the agreement of all the other members of the party to these conditions.

Your contract is made on the terms of these booking conditions which are governed by Scottish law.

2. Packages

Uniquely Scotland is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to our clients, and in accordance with ''The Package Travel, Package Tours Regulations 1992'' all passengers booking with Uniquely Scotland are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Uniquely Scotland.  This insurance has been arranged by Towergate Chapman Stevens through HCCI International Insurance Company PLC.

In the unlikely event of Insolvency you must Inform Claims Settlement Agencies immediately on +44 (0) 1702 427 239 or at submitclaim.co.uk/TDC15. You can also write to them by email info csal.co.uk or by post at 308-314 London Road, Hadleigh, Benfleet, Essex, SS7 2DD. Please ensure you retain the booking confirmation form as evidence of cover and value.

Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. Please ensure the Company you have booked with has the appropriate CAA / ATOL Bonds in place.  

3. Deposit and Payment

To secure your booking we will require a 20% non-refundable deposit payable by credit card, debit card, cheque or bank transfer but we will not be obliged to treat your payment as made until we are in clear funds. The full balance of payment is due 8 weeks before your holiday start date to allow us to pay our suppliers. If the holiday booking is done within 8 weeks of your proposed holiday start date, we will require payment in full.

We regret that due to the level of bank charges for such transactions, we are obliged to add a 2.4% surcharge for payments by credit card. Payments by UK debit cards do not incur any surcharge.

If paying by bank transfer, please ensure any charges your bank adds on for sending and receiving are paid before sending payment.

4. Service Changes

Uniquely Scotland has the right to make individual changes to the contracted services on justified grounds due to significant and unforeseeable circumstances, provided such changes are insubstantial, do not affect the overall structure of the tour and became necessary after conclusion of the contract.

Uniquely Scotland is required to notify the client of any changes without delay. In the event of significant changes to the contracted services, the client has the right to cancel the proposed holiday without charge or demand another tour of equal value, provided that Uniquely Scotland has such a tour in its selection that can be offered without additional cost to the client. The client must exercise such rights at least within a 14 day period after Uniquely Scotland explanation of the service changes.

5. Cancellation by Client

In the event of you cancelling your holiday for whatever reason, the deposit will be retained. If you or any member of the party wish to cancel a confirmed booking we require the person who made the booking to send to us written confirmation.

Should you wish to cancel your holiday after your booking has been accepted by us, then we will impose the following charges which depends on how much notice is given before the commencement of the holiday itself:

  • More than 56 days prior to commencement of the holiday: the deposit;
  • 56 - 28 days prior to commencement of the holiday: 30% of holiday cost;
  • 28 - 13 days prior to commencement of the holiday: 60% of holiday cost;
  • Less than 13 days prior to commencement of the holiday: 100% of holiday cost.

If transport tickets have been issued at the time of cancellation 100% cancellation fees will apply to this element.

6. Cancellation by Uniquely Scotland

We will do our utmost to deliver the holiday which we have contracted to provide you. However, in the unlikely event of us having to cancel any part of your holiday due to circumstances beyond our control, we will either provide you with a suitable replacement at no extra charge, or a refund if that cannot be agreed.

7. Alterations to your Itinerary

We advise you to carefully check the proposed itinerary we provide.  Should you later wish to change any aspects of your tour when we have already made accommodation bookings on your behalf, additional administration charges will apply.

8. Insurance

We strongly recommend that you take out full insurance covering risks such as cancellation and delay. Please also ensure that you are adequately insured in case of illness abroad. We advise that you check your insurance policy to ensure that it covers all activities booked. It is your responsibility to ensure that you are adequately insured for the holiday, as we will not check your policy. It is important that you and your party are covered under the terms of your own travel insurance.

All attractions/transport and experiences not operated by Uniquely Scotland will be subject to the normal conditions of the individual operator.

9. Activities

If an activity has been booked as part of your package, we will send you details of any terms and conditions that apply and it will be your responsibility to ensure that you and each member of your party adhere to such terms and conditions.

It will be your responsibility to inform us immediately on receipt of such specific terms and conditions if you or any member of your party will be unable to comply with any such terms and conditions. Please note that you and your party may be required to sign a disclaimer form prior to commencing any activity.

10. Medical Conditions

You are responsible for ensuring that we are advised of any existing medical conditions or disabilities which may require assistance before you book your holiday or, if newly diagnosed, before the date your holiday starts so that we can pass these details on to our suppliers in good time. We will not be liable if any carrier refuses to accept you or any member of your party as a passenger as a result of any medical condition or disability.

11. Car Rentals

If you are renting a vehicle through Uniquely Scotland please read your personal travel insurance first, to see what is included in your own insurance. 

Please note that if clients decide to book their car hire through Europcar or Enterprise via Uniquely Scotland, UK clients will require their current driving licence with paper counterpart. Overseas clients will require their current driving licence with passport. All parties will require the payment card that they used to pay for the rental when they booked.

12. Complaints

Whilst Uniquely Scotland will do everything we can to provide you with a trouble free and enjoyable holiday, we understand that occasionally things can go wrong. Any complaints must first be notified to the supplier of the services concerned and no later than 48 hours of the basis for complaint arising. If you are still dissatisfied, you must then notify Uniquely Scotland at the earliest opportunity and write to us within 7 days of returning from your holiday to the address as shown in the “Contact Us” section below. Following on from this we will do what we can to resolve your disputes. Except in relation to claims which involve personal injury, illness or death, Uniquely Scotland cannot accept any liability if you fail to notify the complaint or claim in accordance with this process.

13. External links

The Site may contain links to other websites, resources and/or advertisements. Uniquely Scotland cannot be held responsible for the content of any pages referenced by an external link that are not operated by Uniquely Scotland. Linked Sites may open in a new window. Uniquely Scotland does not control the Linked Sites and is not responsible for their contents, including any Linked Site through which you may have gained access to the Site or to which you may gain access from the Site. Your access and use of the Linked Sites is carried out solely at your own risk. We do not accept any liability in connection with any such linked Sites.

14. Data protection

The information that you provide to us regarding you and members of your party will be held by us in confidence and not released to any third party saving those providing accommodation and/or activities/events for you and your party.

15. Copyright Statement

All text and images on this website are Copyright © Uniquely Scotland unless stated otherwise and are protected by international copyright laws. Images may not be downloaded, reproduced, copied, projected, or used in any way without express written permission from Uniquely Scotland.

Contact us

If you wish or need to contact us then please write to Uniquely Scotland, Kippenrait East, Sheriffmuir, Dunblane, Perthshire, FK15 0LP or e-mail us at info@uniquelyscotland.com or call on +44 (0) 1786 821 028.

Visit Scotland